Kateleen Panlaque

KATELEEN LANADO PANLAQUE
# 10, Capareda St., Barangay Lagao
General Santos City, Philippines, 9500

Mobile #: +639772591395,
+639297272462
Email: katelp_271@yahoo.com

SUMMARY
• Recently working as Outlet Supervisor in Dunkin Donuts.
• Promoted as a Store Sales Supervisor in a food cart industry.
• One (1) year and eight (8) months as an Operations Admin (Store Operations Support).
• Two (2) years as a Branch Operation Supervisor at Dimsum Diner a modern Filipino Chinese restaurant.
• Working Student, Five (5) months experience as a Dining Crew in a semi fine dining restaurant.
• With job training experience on board Apprenticeship-By-Experience (School Onboard Learning Program) and land base.
• I am risks taker, open minded, sales driven and a good motivator.

PERSONAL PROFILE
Date of Birth: January 27, 1990 Place of Birth: General Santos City, Philippines
Age: 26 years old Nationality: Filipino
Gender: Female Marital Status: Single

WORK EXPERIENCE
Company: TRI-VISION VENTURES INC, Dunkin Donuts
Position: Outlet Supervisor
Contract: July 2016- October 2016
Job Description:
• Supervised the flow of the operations
• Monitor the Daily Sales
• Check the Daily Reports and Attendance
• Check the Restaurant Operation Review Standard
• Do the Weekly Sales Analysis and Weekly Sales Plan
• Create Outlet Schedule and recommendation of staff
• Do the Ordering of products
• Monitor all the concerns of the outlet

Company: GRANDIS JUBILANCE VENTURES INC
Position: Store Sales Supervisor (Roving)
Contract: October 2015 – March 2016
Job Description:
• Supervised the flow of the operations
• Do the manpower scheduling and evaluation
• Assist, guide and motivate the staff
• Check and monitor the products of the outlet
• Do the monthly reports
• Facilitate the monthly general cleaning and monthly inventory
• Reports directly to the CEO/ Operations manager regarding the status of the outlets
Contribution:
• Created the first draft of the Full store Manual.

Company: GRANDIS JUBILANCE VENTURES INC
Position: Operations Admin (Store Operations Support)
Contract: January 6, 2015 – August 22, 2015
March 11, 2014 – December 6, 2014 (Regularization)
October 1, 2013 – March 1, 2014 (Agency)
Job Description:
• Center of the operations of the company
• Coordinate all concerns from the outlets to the accountable department and vice versa
• Received and responded to outlets request
• Monitor all the outlets status
• Supervised the riders and gives them instructions
• Do the daily, weekly and monthly routine
• Reports directly to the CEO/ Operations manager regarding the status of the outlets
Contribution:
• Created a SOS Guide Manual
• Systematized the daily, weekly, and monthly routine of SOS
• Implemented new operational procedures and new materials to be use

Company: DIMSUM DINER (Yumchay Venture Inc.)
Position: Branch Operation Supervisor (Inter Branches)
Contract: July 2011- August 2013
Job Description:
• Supervise the entire operation of the branch per shift.
• Knows every duties and responsibilities of his/her crew members.
• Implement the rules and regulations and other company policies being implemented by the company to the staff.
• Check the status of the entire store from Equipment, Stocks, Condiments, Supplies, Maintain the image of the store from the Staff grooming, POP Materials, Paint, Cleanliness, Sidewalk to backyard.
• Supervise the promotions and other program of the store.
• Monitor the sales of the store.
• Act as Customer Relations Officer of the store.
• Make emergency decisions needed by the store. In-charge of the petty cash of the branch.
• Monitor the inventory of the branch.
• Check the cashier sales report.
• Makes the schedule of the staff and pre-opening briefing.
• Conducts weekly meetings.
• Check order slip against cash register receipts.
• Declare shift cut-off schedule.
• Makes report on repairs of the branch.
• Conduct store check per shift.
Contribution:
• Promotional ideas for marketing strategy

Company: PESO (District Hospital General Santos City, Accounting Department)
Position: Special Program for Employment of Students (SPES)
Contract: April-May 2010 (Summer Job for Students)
Job Description:
• Encoding files
• Filing documents
• Do what the superior instructed

Company: DIMSUM DINER (Yumchay Venture Inc.)
Position: Dining Crew (General Santos City Branch)
Contract: October 8, 2009 – March 8, 2010
Job Description:
• Welcome the guest, assist, and take guests order
• Present and introduce our product to the guest
• Served the guest, present the bill, buss out and set the table
• Endorsed area to incoming dining crew
• Clean entire dining area, glass panels, comfort room and sidewalks,
• Conduct inventory for all dining utensils
• Refill Pre mixes (soft drinks and Ice tea dispensers)and Clean A/C filters
• Do what the superior instructed

Company: PESO (District Hospital General Santos City, Records Department)
Position: Special Program for Employment of Students (SPES)
Contract: April – May 2007 (Summer Job for Students)
Job Description:
• Encoding files
• Filing documents
• Do what the superior instructed

ACADEMIC QUALIFICATION AND SEMINARS
Degree: BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
School: Mindanao Polytechnic College (Crossing Makar, General Santos City)
Year: March 2011

On the Job Training (OJT-II ON BOARD)
Apprenticeship by Experience
Super Ferry (School on Board Program)
April 2010

On the Job Training (OJT-I Land base)
120hrs – Dolores Hotel, General Santos City (Housekeeping Department)
120hrs – Dolores Farm, Polomolok (Food & Beverage Department)
April-May 2009

Financial Management Seminar
Mindanao Polytechnic College
March 3, 2011

Barista 101 Seminar (Fagioli Coffee Club)
Lagao, General Santos City
January 31, 2011

Personality Development & Customer Service (Philippine Airlines, PAL)
Pan Pacific Hotel, Manila
April 23, 2010

ACHIEVEMENTS AND AFFLIATION
Service Awardees Head of Student Affairs (Mindanao Polytechnic College)
KCC Convention Center, General Santos City
March 19, 2011

NCII in Housekeeping Passer (TESDA)
General Santos City
March 25, 2010

Emmanuel Pacquiao Scholarship Foundation (EPSF)
Student Scholar
2009-2011

Hoteliers Club (Mindanao Polytechnic College)
Member
2007-2011

Campus Emergency Response Team, CERT (Mindanao Polytechnic College)
Member 2007-2010
Business Manager 2010-2011

CHARACTER REFERENCE
GISELE MAGBOO
Sales Operation (Office Admin)
Grandis Jubilance Ventures Inc. (Cubao, Quezon City)
09076594265

MAE A. DE OCAMPO
Acafe Manager
Asian College (Aurora Blvd. Quezon City)
091739521661/ 09328562236

NOLI S. Navarro
Business Operation Manager (BOM)
DIMSUM DINER (Yumchay Ventures Inc., Davao City)
09228681034

I hereby certify that the information contained in this application is true and correct to the best of my knowledge.

  • Updated 10 months ago

October 27th, 2016|Comments Off on Kateleen Panlaque